SHIPPING

Stan Ray Australia currently offers free shipping on all domestic orders. Orders will be dispatched the following day, with tracking details provided to you by our shipping partners. We also offer express shipping via Australia Post for a flat fee of $10. 
 

RETURN POLICY

We accept returns on all of our items for exchange or refund within 7 days of receiving your order. The item(s) must be in original condition with all tags attached, and must not have been worn, washed, or altered in any way. Unfortunately, we cannot process returns that do not the meet aforementioned requirements.

The shipping cost incurred for returning item(s) for an exchange or refund are not covered nor reimbursed by Stan Ray Australia.
 

HOW DO I ORGANISE A RETURN?

To initiate a return, simply email us at orders@stanray.com.au within 7 days of receiving your order. Please include your order number in the email. We will issue you with a Returns Authorisation Number (RA#) and provide you with details on how to proceed with your return.

All items must be returned to Stan Ray Australia within 7 days of receiving your RA#.

Once the items have been received, you will either receive your new item (for exchanges) or full refund.

Any items returned without a valid RA# will not be processed and will be returned at the sender's expense.

Please note that Stan Ray Australia cannot be held liable for the loss of garments being returned. We highly recommend using a registered post service to return goods and keeping a record of the tracking details.
 

WHERE DO I SEND MY RETURN TO?

All returns are to be sent to our office in Melbourne, Victoria. Return address details will be provided upon allocation of your RA#. 
 

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible.  If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours. 

If you're exchanging, we will send your new piece(s) out and email you a new tracking number within 1-2 business days.

If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days. 
 

FAULTY ITEMS

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing orders@stanray.com.au or the address stated in the confirmation email.

To return an item, please email orders@stanray.com.au and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#).  No goods will be accepted without a valid RA# and the items will be returned at the sender's expense. This provision does not affect your statutory rights.